General Terms and Conditions Hotel Savoy Prague

 

 

General Terms and Conditions

 Dear Guests,

ACCORDING TO THE ACT NO. 634/1992 COLL. ON CONSUMER PROTECTION, WE ARE OBLIGED TO INFORM OUR GUESTS OF THE FOLLOWING:

  1. The accommodated guest shall have the right to file a motion for out-of-court settlement of the dispute with the designated entity in charge of out-of-court consumer dispute settlements, which is:


The Czech Trade Inspection Authority (CTIA)
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Praha 2
E-mail: adr@coi.cz
Web: https://adr.coi.cz

The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act, as amended, and additional legal regulations. The Czech Trade Inspection Authority's website is www.coi.cz.

b. In conformity with the provision § 1837 item j) of the Act No. 89/2012 Coll., Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated person

 

 

As being a consumer if the accommodation facility provides the contractual performances within the designated deadlines.

 

1. BOOKING AND CANCELLATION CONDITIONS

a. Flexible reservation conditions:

Flexible reservations must be guaranteed by a valid credit card number. The holder of the credit card must be one of the arriving guests, or otherwise authorization form must be obtained from the Reservation department (reservations@savoyprague.cz) and returned filled, dully signed, and with a photocopy of both sides of the card.

A card given for guarantee may be pre-authorized for an amount up to the total price of the reservation to ensure the validity of the card and sufficient funds to cover the reservation costs. Pre-authorization is not the final payment and will be released in the period specified by the card issuing bank. For further information about pre-authorization rules, please get in touch with your card issuing bank.

Cancellations should be made directly to the property AT LEAST 72 HOURS before the expected arrival time (expected arrival time is understood to be 14:00 (2 PM) local time (Prague) on the day of arrival). If the guest fails to cancel the reservation before the free cancellation deadline or in the case of no-show (guest would not cancel the reservation and would not arrive until midnight at hotel premises and would not inform the hotel about late arrival), the hotel is entitled to charge the first night's accommodation cost as the cancellation penalty.


 

Please note that you will also find the property's contact details (link to location and contact page) in the confirmation email you will receive after completing your booking. 
b. Non-refundable reservation conditions:

Reservations with NON-REFUNDABLE conditions require a deposit of 100% of the reservation amount that will be charged to the client’s credit card on the day of booking.

In the case of cancellation, modification, or in the case of no-show, the total amount is taken as a cancellation penalty, and no part of the payment will be refunded under any circumstances. Reservation is final.

By confirming the booking with non-refundable conditions, the client acknowledges that there is no legal right to be reimbursed, neither in the case of a change of plans nor in the case of force majeure.

 

2. HOUSING RULES AND ACCOMMODATION CONDITIONS

Check-out time is 11:00 on the day of departure. Late check-out is possible only upon agreement with the hotel, and a fee may apply.

The entire hotel is non-smoking. Smoking in the room will entitle the hotel to charge the guest a penalty of 250, - EUR for extra cleaning. Smoking is possible ONLY outside the hotel area.

 

The guest is responsible for all damages caused in the room during their stay and agrees to cover the costs for repairs, replacements, or extra cleaning. If the guest finds any damage in the room at the time of the arrival, they must report it to the hotel reception immediately. Any later reports will not be taken into consideration.

Guest is responsible for paying all charges that occur during their stay unless otherwise stated in the reservation. By signing this form, the guest authorizes Hotel Savoy Prague to pre-authorize (block) the appropriate amount on their credit card to cover incidental charges that occur during the stay and are not settled by departure (minibar consumption, damage, etc.).

Hotel Savoy Prague provides the guest with temporary accommodation in a hotel room OR lease of an accommodation unit; the room number/unit number is specified on the registration card. Total costs and conditions for rent/lease have been agreed upon in the reservation documentation.

Between 10 PM (22:00) and 6 AM (6:00), there is a time of quiet hours in the hotel. We'd like to ask all guests to respect it. Behaviors that lead to disturbing other guests from night rest are strictly forbidden. That includes loud TV or music listening, loud discussion in the rooms or the corridors, and other disturbing manners. In the case of serious violation of this rule, the hotel may penalize the guests with a fine of up to 300, - EUR or, in necessary cases, call the police.

 

Please keep in mind that Hotel Savoy Prague does not allow the presence of dogs or pets on its premises. This policy has been put in place due to the irresponsible conduct of certain pet owners. Any guests arriving with pets will regrettably not be accommodated, and the accommodation fee will be non-refundable.

 

3.  INFORMATION ABOUT PERSONAL DATA PROCESSING – PRIVACY POLICY

Hotel Savoy Prague, managed by Hotel Amarilis Prague s.r.o, processes personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 26 April 2016, General Data Protection Regulation.

For the purposes of a legal obligation, the Hotel Savoy Prague processes the following personal data: guest name and surname, date of birth, number of travel documents and VISA (if needed), nationality, and address of residence, based on act no. 326/1999 Coll. with later amendments and act no. 314/2015 Coll., obtained from the Guest. For the purposes of reservation execution, the Hotel Savoy Prague processes the following personal data: guest email address and telephone number and individual requests obtained from the Guest. For the purposes of payment execution, the Hotel Savoy Prague processes the following personal data category: guest payment details obtained from the Guest.

Hotel Savoy Prague shall process personal data in a manual and automated manner through its authorized employees and through processors authorized by Hotel Savoy Prague based on personal data processing agreements.

List categories of recipients to whom the personal data of the Guest may be disclosed:


Government authorities

Banks and payment providers to prove the right to process payment

Insurance companies in case of damage execution

Hotel Savoy Prague shall process personal data during the time:

Legal obligation – 6 calendar years

Reservation execution – 2 calendar years

Payment execution – 2 calendar years

The Guest has the right to access his/her personal data processed by Hotel Savoy Prague, to rectify or delete them, to limit their processing, and to object to their processing. All requests had to be sent only and uniquely by email to the e-mail address marketing@amarilis.com in English or Czech.

The Guest has the right to obtain from Hotel Savoy Prague the personal data that concern the Guest and that the Guest provided to Hotel Savoy Prague. Upon the Guest’s request, Hotel Savoy Prague shall immediately provide the data subject with data in a structured, commonly used, and machine-readable format or shall provide them to another specified controller. This right does not apply to personal data processed manually. All requests had to be sent only and uniquely by email-to-email address marketing@amarilis.com in English or Czech.

If the Guest believes that their personal data are processed illegally, he/she may complain to the supervising authority, which in the Czech Republic is the Office for the Protection of Personal Data (www.uoou.cz).


Contact details of Hotel Savoy Prague for the matter of Privacy policy: marketing@amarilis.com
 

Enjoy your stay!

 

The hotel allows dogs to stay in some of the hotel rooms. Dogs are not allowed to enter breakfast restaurant during breakfast time. Dogs must not be left alone without supervision in the hotel room. The hotel reserves the right to refuse acceptance to accommodate a dog or exclude it from accommodation at anytime, in case the dog may endanger or disturb other clients of the hotel. The fee is 22€ / dog/night.